Cancelling or asking for a refund.

Before paying

You can explore a demo, personalise a draft and review the preview before purchasing. No real payment is offered during this early preview: personalisation and demos are free and therefore do not require a refund.

The final commercial policy, business contact and cancellation process must be available before real purchases can be offered.

Closing access to an invitation

Unpublishing makes the link and its media unavailable. It does not cancel the order, trigger a refund or reset the twelve months of hosting.

If your wedding date or venue changes, you can edit and republish the draft during the active period. Check the new details and tell your guests through your chosen channel.

Recording a request

The form on this page lets a signed-in owner record a request for an order in their account. Check the order, state your decision and confirm submission. The reason is optional. A reason is not required to exercise an applicable withdrawal right.

Once the server accepts the request, a receipt includes a reference and the date and time received. You can download it and find the history in your account. Requests for local simulations or sandbox payments are labelled as tests.

A recorded request does not confirm a refund or decide your rights. It does not automatically refund the payment, close the invitation link or send an email. Final handling and acknowledgement arrangements must be confirmed before launch.

For other problems, the official contact will appear below once available. Do not send a password, full card number or recovery link. Opening an email application does not mean a message was sent or received.

Pending or duplicate payments

A pending payment does not activate an invitation. Avoid paying again immediately when a payment’s status is uncertain; keep the PayPal reference and request a check.

When a refund or payment reversal is confirmed by the provider, paid invitation access may be revoked. The time for money to appear in your account depends on the provider and payment method; no universal deadline is promised here.

Rights that depend on your situation

Withdrawal rights or remedies may apply depending on your country and the nature of the purchase. We do not claim that a digital service or personalised invitation automatically removes those rights.

The applicable process, required cancellation form or function and refund rules will be confirmed before launch. This version does not collect advance consent to lose a withdrawal right.